Everything we sell is guaranteed to be as described. Please contact us if there is a problem with your order and we will ensure that it is resolved.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at records@thespacebar.co.uk. Please note that returns should be sent to the following address:
Unit 34, Hebden Bridge Town Hall, Hebden Bridge, ENG, HX7 7BY, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can contact us for any return questions at records@thespacebar.co.uk
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate and resolve the issue.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
You can get in touch by telephone on 07786 982073 or 01422 417368 or by email records@thespacebar.co.uk
